We want you to be satisfied with not only the products that you purchase from Susan B. Designs, but also with our customer service. We are confident that you and your recipients will be 100% satisfied with the items from Susan B. Designs. However, you may return any item for an exchange or refund. Email us within 2 days of receipt for return authorization and instructions. Shipping charges are non-refundable.
Return/Refund Policy
Every item we sell is carefully inspected before it is shipped. If merchandise is defective or damaged upon receipt please contact us immediately for a return authorization claim number. All claims must be made within 3 days of receipt of order. Shipping charges will not be refunded. Returned products must be in new and unused condition for refund, and in original packaging.
Shipping Information
Generally, we ship within 48 hours of placing orders on the internet. However, some of our porudcts come from different localities, so shipping times may vary. If there will be an extensive delay, you will be notified. Shipping charges are calculated on a per-order basis, based on weight of items ordered. Please note, shipping charges are non-refundable.
Sales Tax
We are required to collect sales tax in the state of Illinois. This tax is automatically calculated by our shopping cart.
Special Requests
If you have a special request for your purchase, feel free to contact Susan B. Designs. |
